Account and general help
Questions about using Imba Yedu
For sign-in help, account questions, listings you manage, platform products, utility purchases, or general support.
Contact and support
Start with the right inbox
Choose the route that matches your question. A clear subject and the relevant links or evidence help us understand what happened.
Your password stays private.
Never email your password, one-time code, card PIN, or full payment credentials to anyone—including Imba Yedu.
Choose a route
What can we help with?
These inboxes are for Imba Yedu platform matters. For an urgent payment issue, also contact your bank, mobile-money provider, or card issuer directly.
Email us
Listing or profile report
Tell us about concerning activity
Report a listing, profile, message, impersonation attempt, misleading claim, or suspected marketplace scam.
Security vulnerability
Report a technical security issue
For researchers and users reporting a vulnerability or suspected compromise. Please do not include passwords, one-time codes, or unnecessary personal data.
Privacy request
Ask about your personal information
Request access, correction, deletion, or help with a privacy concern. We may need to confirm your identity before acting on a request.
Include the useful evidence
Send only what is relevant. Remove passwords, one-time codes, card PINs, and unrelated personal information.
- 01The listing, profile, page, or transaction link.
- 02A short description of what happened and when.
- 03Screenshots of the relevant message or page.
- 04Names, numbers, or recipient details used in the incident.
- 05A payment reference or receipt with sensitive details obscured.
- 06Your account email if the report concerns your account.
Read before you send money
Our Safety Centre explains the marketplace boundary and gives you a practical pre-payment checklist. Privacy requests are handled in line with our Privacy Policy.